Contact Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a site we cover? This page explains how to reach us and what to expect when you do.

What we can help with

Best Crypto Casino is an independent research and comparison site for US players looking at crypto casinos. We're not a casino ourselves, we don't process deposits or withdrawals, and we can't access anyone's player account. That means the fastest, most useful contact routes depend on what you're actually asking about.

• Site feedback or corrections — if you think we've got a detail wrong on a review, a bonus term that's changed, or a licence status that needs rechecking, this is exactly the kind of message we want.
• Suggestions — ideas for casinos to research, coins or features you'd like us to cover in more depth.
• General queries about how the site works — how we rank sites, how affiliate links work, or anything about our About Us page you'd like clarified.

What we can't help with

Because we don't operate any casino listed on this site, there are things genuinely outside our reach. If your issue falls into one of these categories, contacting Best Crypto Casino won't resolve it — you'll need to go directly to the operator or an appropriate third party:

• Account issues — logins, password resets, verification requests, or a frozen account need to go through the casino's own support team, not us.
• Deposits, withdrawals or payout disputes — we don't hold funds and can't intervene in a transaction. Contact the casino's support channel directly, and keep records of your transaction IDs and correspondence.
• Bonus or wagering disputes — the operator's terms and conditions govern these, not our site. Read the specific promotion's terms and raise it with their support team.
• Problem gambling support — if gambling is causing you or someone close to you harm, please see our Responsible Gambling page or call the National Problem Gambling Helpline at 1-800-GAMBLER. This is free, confidential, and available whether or not the casino involved is one we've reviewed.
• Tax or legal questions — winnings from crypto gambling can carry tax obligations in the US, and crypto itself has its own tax treatment. We're not qualified to advise on this, and neither is any general information page. Speak to a licensed tax professional about your specific situation.

Before you reach out about a specific casino

A few checks can save time if your question relates to a site we've reviewed:

1. Confirm which casino and which offer or feature you're asking about — our rankings cover multiple sites including BetPanda, CoinPoker Casino, Cryptorino, LuckyRollers, Hyperlucky, Winna, Thrill, BC Game, Wild.io and Vave, and details differ between them.
2. Check the operator's own terms page for that specific bonus or feature — wagering requirements, eligible states, and coin support can change without much notice.
3. If it's a licensing or trust question, note that offshore crypto casinos are typically licensed in jurisdictions like Curaçao or Anjouan rather than by any US regulator — this is standard for the industry, not unique to one site, and it's covered in more depth across our reviews.

A note on how this site operates

Best Crypto Casino may earn a commission when readers click through to a casino and sign up, but commercial relationships never decide our rankings or ratings. If you write in pointing out that a review reads as too favorable, or too harsh, we take that seriously — our aim is to stay useful, not promotional.

We're also mindful that crypto casinos serving US players sit in a legal grey area: there's no federal legalization of online casino gaming, and legal regulated options only exist in a small number of states, none of which run on crypto. Offshore sites are not regulated the way a state-licensed operator would be, and they may not offer the same self-exclusion tools or player protections. If your message touches on legality in your state, we can point you to general information, but we can't confirm your personal legal position — that depends on where you live and can change, so check your own state's current rules.

Age and eligibility

This site and the casinos it reviews are intended for adults only. Minimum age requirements vary by operator — most set the bar at 21, some at 18 — and every casino's own terms will state its actual minimum along with any state restrictions. Nothing on this site is directed at, or intended for, anyone under the applicable minimum age.

For anything else — feedback, corrections, or general questions about how Best Crypto Casino puts its rankings together — reach out and we'll get back to you as soon as we're able. There's no urgency on our end, and there shouldn't be on yours either: take your time, do your own checks, and only play with money you can afford to lose.